EDI Consultancy, Training and Implementation for Arts, Heritage and Cultural Organisations

EDI for arts, heritage and cultural organisations.

Practical implementation for inclusive organisations.

Through consultancy, facilitated learning and the KEE to Inclusion™ methodology, Take the Space helps organisations move from discussion to delivery. Every engagement leaves you with practical resources, clear priorities and a bespoke Delivery Plan to support implementation.

Whether you are starting your inclusion work or embedding it across the organisation, we help you build practical systems that last.

Book a Conversation Take the Audit

Four ways to work with Take the Space.

Flagship offer

Implementation Programme

For organisations that want to move from discussion to implementation. Facilitated learning, organisational reflection and a bespoke Delivery Plan written specifically for your organisation.

Find out more →

Embed the Work

For organisations that want inclusion to become part of everyday practice. A secure portal, monthly learning sessions, induction resources and practical tools that keep the work live.

Explore the KEE Community →

Strategic Partnership

For organisations looking for long-term strategic support. Jenny working alongside you as a trusted adviser — ongoing consultancy, coaching and facilitation for complex change.

Get in touch →

Training

For organisations looking for a focused session on a specific topic. Standalone training tailored to your organisation, suitable for teams, leadership groups and boards.

See our training →

Our flagship offer

Implementation Programme

The most direct route from good intentions to organisational action.

What it involves

Facilitated learning tailored to your organisation
Structured reflection that turns discussion into decisions
A bespoke Delivery Plan with clear priorities, ownership and next steps

What you leave with

A bespoke organisational Delivery Plan
A practical implementation roadmap
Resources for staff, leaders and trustees
A framework for induction and organisational memory
Clear governance and accountability
Evidence for boards and funders

Discuss the Implementation Programme

Why clients choose Jenny

Clarity is the consistent theme.

“Jenny has led sessions for our team and is a fantastic trainer. She created a space where sensitive issues could be explored productively and practically.”

South East Dance

“Jenny’s support helped steer our Consortium through change, identify our successes and build confidence as a team.”

Bradford Producing Hub

“Clear, structured and based on how organisations actually work. This gave us ownership and direction.”

Cultural Sector Client

“We explored what anti-racist practice is and how it requires us to identify where racism exists in systems, organisations, structures, policies, practices and attitudes, and the ways in which we can effect change. The training allowed us to reflect deeply, leading to insightful discussion and helping us implement practice across projects, audiences, governance and partnerships.”

Marlborough Productions

“Being able to work with Jenny has been structured and measured. We built an organisational system that enabled us all to understand the shared direction we were going in.”

Director, Heritage Site

“Working with Jenny has been methodical and about embedding learning. We have been left with resources that we continue to use for new starters and board members, helping us retain organisational learning.”

Arts Venue

“We have worked with Jenny for over two years and it has transformed the way we work and think about inclusive practice, from the shared language we use through to establishing and supporting our EDI Working Group.”

Art Gallery, London

About Jenny

30 years helping organisations move from intention to implementation.

Jenny Williams BEM. Former fourth Head of Diversity at Arts Council England. Founder of Take the Space and creator of KEE to Inclusion™.

Take the audit. See where your organisation is now.

A conversation with Jenny helps you decide what should happen next.

Take the free audit Book a conversation

Work With Us

Here is how we work together.

Every organisation starts from a different position. Take the Space provides a clear, structured route — from understanding your current picture, through to a practical Delivery Plan and an ongoing structure for keeping the work live.

Take the free audit Book a conversation

Step 1

Free Audit

A free online diagnostic for arts and heritage organisations. It takes about fifteen minutes and gives you a clear picture of where inclusion is present, where it is thin and what may need to move first.

The audit covers six domains: governance and leadership, workforce and volunteers, engagement and partnerships, programming and curation, access and inclusion, and anti-racist practice.

Your result appears immediately on screen. Usually this is followed by a no-obligation call with Jenny to discuss options and next steps.

Take the Arts Audit Take the Heritage Audit

Step 2

Implementation Programme

This is the core engagement. A focused piece of work with Jenny that produces your organisation’s bespoke KEE to Inclusion™ Delivery Plan.

Through a structured sequence of training, reflection and leadership conversation, you surface how inclusion actually shows up in your organisation — where it is present, where it is absent and what is shaping that picture.

The engagement typically involves:

Review of your existing materials, plans and commitments
Training sessions shaped to your organisation — this might be EDI Foundations, anti-racist practice, inclusive governance and leadership, heritage language, recruitment, visitor experience or another area of focus
Reflection sessions to apply the learning to your specific context
Leadership conversations to agree priorities and connect the work to your business plan
Recommendations for sequencing the work and identifying what should move first
A bespoke Delivery Plan, written by Jenny, in your language — grounded in your context and owned by your organisation

You leave with

A KEE to Inclusion™ Delivery Plan that is used, not filed
Shared language between staff, leaders and board
An evidence baseline and a way to update it year on year
Clear responsibilities for who holds what
A route for renewing the work without starting again

See our training sessions

Step 3

KEE to Inclusion™ Community

For organisations that do not want to keep starting again. Your Delivery Plan moves into a GDPR-secure portal — a secure space accessible to staff, leaders and/or your internal working group via password or an internal intranet.

The portal gives organisations the structure to keep building capability rather than restarting the same conversations. Core training materials are held in the portal and available for induction. Monthly training sessions add new areas of inclusive practice.

Three levels of Community membership are available to suit budget and organisational size — Foundation, Embedded and Partnership Programme — matching different levels of organisational capacity and ambition.

Explore the KEE Community Get in touch

Bespoke

Bespoke Consultancy

Some organisations need support with a specific challenge — a board transition, a public-facing incident, an exhibition or programme raising complex questions, a period of significant organisational change or a governance issue that needs outside expertise.

Take the Space can work with organisations on these specific moments, scoping the brief through conversation and providing targeted support alongside, or independent of, the wider KEE to Inclusion™ process.

Discuss your situation

Not sure where to start?

The audit takes fifteen minutes and gives you and Jenny a shared starting point.

Take the free audit Book a conversation

Training and Strategic Support

Training that establishes clear roles, decision routes and implementation responsibility.

Take the Space provides training and strategic support for arts, heritage and cultural organisations embedding anti-racist and inclusive practice across governance, leadership and operational delivery. All sessions are available online or in person and grounded in organisational practice.

Discuss your training needs How We Work

Training sessions

Our Training Programme.

Sessions can be delivered as standalone or as part of a wider Training + Delivery Plan engagement. All work is tailored to organisational context.

Trustees and governance committees · Half day

Inclusive Governance for Boards

Examines governance responsibility, oversight and decision-making. Covers the relationship between board, CEO and staff teams, inclusive governance practice and risk and reputation management.

Boards leave with: A clear governance framework and defined oversight responsibilities.

Directors and Heads of Department · 2–3 hours

Inclusive Leadership for Senior Teams

Clarifies leadership roles, decision routes and organisational accountability. Focuses on how decisions are made, communicated and implemented across departments.

Teams leave with: Clear leadership responsibilities and organisational decision routes.

Teams, boards, volunteers · 2 hours · Adapted to audience

Anti-Racist Practice

The flagship training. Establishes a clear organisational understanding of anti-racist practice within the cultural sector. Defines organisational responsibility across governance, leadership and operational delivery, and clarifies how anti-racist practice applies within roles, decision-making and processes.

Participants leave with: A clear organisational definition of anti-racist practice, defined decision routes and understanding of their role in supporting implementation.

Staff, managers and public-facing teams · 2–3 hours

How to Have Successful Conversations About Race

Sets out a clear organisational approach to conversations about race. Covers shared language, boundaries, in-role responses and escalation routes.

Teams leave with: A repeatable response framework and agreed escalation process.

Visitor-facing teams and managers · 3 hours or full day

Visitor Experience and Incident Response

Focuses on responding to visitor behaviour, microaggressions and sensitive situations. Covers escalation routes and organisational responsibility.

Teams leave with: Clear escalation routes, defined roles and practical response guidance.

Leadership and recruitment leads · 2–3 hours

Inclusive Recruitment and Retention

Applies a structured five-stage recruitment framework examining recruitment, selection and retention practice.

Teams leave with: A repeatable recruitment framework and practical implementation tools.

Communications, interpretation and engagement teams · 4 hours

Cultural Resilience and Safeguarding

Supports organisations managing public communications and sensitive programmes of work.

Teams leave with: Clear organisational messaging routes and escalation structure.

Programming, curatorial and engagement teams · Full day or two half days

Curation, Programming and Engagement

Examines narrative responsibility, interpretation and involvement models.

Teams leave with: Defined decision routes and organisational guidance for programme development.

Strategic Dialogues and Advisory Support

In addition to training, Take the Space provides strategic dialogues and advisory support for organisations working through live questions or organisational change. This includes governance and leadership advisory support, organisational readiness and alignment, decolonisation and organisational change, communications and public messaging, and board and leadership facilitation.

Not sure which session is right?

Training works best when it is connected to your organisational context. Get in touch to discuss what your organisation needs and how a session can be shaped around it.

Discuss your training needs

Training is most effective when it connects to a plan.

Consider combining a training session with a Delivery Plan for a clear route forward after the session ends.

See how we work Get in touch

Resources

Articles, tools and thinking from Take the Space.

This is where we share practical thinking for arts, heritage and cultural organisations working on inclusive and anti-racist practice.

Start here

The audit is the most useful free resource.

A fifteen-minute diagnostic that gives your organisation a clear picture of where inclusion is present, where it is thin and what may need to move first.

Arts organisations

For performing arts, visual arts, dance, music, theatre, arts venues and festivals. Your result appears immediately on screen.

Take the Arts Audit

Heritage organisations

For museums, galleries, heritage sites, archives and collections. Your result appears immediately on screen.

Take the Heritage Audit

Articles and thinking

More to follow.

Articles, LinkedIn posts and practical thinking from Jenny Williams BEM are being added to this page. Follow Take the Space on LinkedIn to see new thinking as it is published.

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About

Jenny Williams BEM

Jenny Williams BEM is the founder of Take the Space and the creator of KEE to Inclusion™ — a proprietary, end-to-end inclusion implementation methodology for the arts, cultural and heritage sector.

She has worked in the sector for 30 years — across independent companies, NPOs, local authority services, museums, galleries, venues and national institutions. She has been a director, producer, adviser and board member.

Fourth Head of Diversity at Arts Council England

Former CEO of a National Portfolio Organisation

BEM for services to culture, 2020

KEE to Inclusion™ publicly launched at the University of Bradford EDI Conference, June 2026

Current and recent clients include organisations across performing arts, dance, contemporary visual arts, heritage collections and museums — including an organisation nominated for Museum of the Year 2026

Why KEE to Inclusion™ exists

The question Jenny kept asking, across 30 years and every type of organisation, was not whether people wanted inclusion to work. They did. The question was why it kept not working.

The pattern was usually the same. Actions without knowledge produced activity without direction. Knowledge without evidence produced instinct without accountability. Evidence without embedding produced reports without change. KEE to Inclusion™ is the answer to that pattern. Not more content. A different order.

How Jenny works

She is interested in what can be implemented, held and renewed — not just what can be said. When you work with Take the Space, you are working directly with Jenny on the shape and sequence of the work, supported by a methodology that has been tested and refined across thirty years of sector practice.

Get in touch

About KEE to Inclusion™

The thinking behind the work.

KEE stands for Knowledge, Evidence and Embedding. These are the three phases through which Take the Space helps organisations move from intention to implemented practice. The sequence matters.

Phase One

Knowledge

Inclusion work fails when it starts with action instead of understanding. The Knowledge phase gives organisations a clear picture of where inclusion is present, where it is absent and what is shaping that picture.

It establishes shared language, agrees an organisational position and identifies what needs to move first. Without this foundation, organisations act before they understand — and often find themselves repeating the same work.

Phase Two

Evidence

Understanding needs a structure to become decisions. The Evidence phase produces your bespoke Delivery Plan — a practical document that connects inclusion to your business plan, governance structure and operational priorities.

It captures what has been agreed, who holds responsibility and how progress will be measured. Boards can read it. New leaders can use it. It belongs to your organisation.

Phase Three

Embedding

A plan is only as useful as what happens after it. The Embedding phase moves the work from a document into the systems your organisation uses every day — governance, induction, recruitment, procurement, programming, reporting.

When inclusion is embedded, it is held by the organisation, not by the person who cares most about it. The work survives leadership change, funding cycles and competing priorities.

Protecting the work

KEE to Inclusion™ is a proprietary, end-to-end implementation methodology — the only named methodology of its kind in the arts, cultural and heritage sector. The methodology document is confidential and not published. This page explains the thinking and outcomes. It is not a substitute for working with Jenny.

Contact

Start a conversation.

Whether you want to take the next step, ask a question or simply find out more, use this form to get in touch with Jenny directly.

Jenny Williams BEM

Founder of Take the Space and creator of KEE to Inclusion™. All enquiries are handled personally.

Email: jenny@takethespace.com

Not sure where to start? Take the free audit first — it gives you and Jenny a shared picture of where your organisation is before any conversation.

Take the free audit

Thank you for getting in touch.

Jenny will be in touch with you shortly.

Audit

KEE to Inclusion™ Audit

A free, fifteen-minute online tool that shows where your organisation is now on inclusion — across governance, workforce, programmes, partnerships, access and anti-racist practice.

The audit gives you a clear picture of how inclusion currently shows up across your organisation. You answer a series of questions. Your result appears immediately on screen. You gain language to describe where you are, where you are stronger, and where your current approach is thin or absent.

There is no obligation to do anything further. Usually this is followed by a no-obligation call with Jenny to discuss options and next steps.

Governance and leadership

Workforce and volunteers

Engagement and partnerships

Programming, curation and interpretation

Access and inclusion

Anti-racist practice

Arts organisations

For performing arts, visual arts, dance, music, theatre, arts venues and festivals. Takes fifteen minutes. Your result appears immediately on screen.

Take the Arts Audit

Heritage organisations

For museums, galleries, heritage sites, archives and collections. Takes fifteen minutes. Your result appears immediately on screen.

Take the Heritage Audit

The audit and the diagnostic — what is the difference?

The KEE to Inclusion™ Audit is the free entry point. A snapshot of where your organisation is now. Any organisation can take it, at any time.

The KEE to Inclusion™ Diagnostic is the ongoing Evidence instrument for members of the KEE to Inclusion Community — used for annual check-ins, benchmarking and tracking change over time.

The audit tells you where you are. The diagnostic tracks where you are going.

Already taken the audit?

If you have completed the audit and would like to talk through your result, Jenny offers a short conversation to help you make sense of where to begin.

Book a conversation

Privacy

Privacy Policy

This page explains what personal data Take the Space collects through this website, how it is used, and the choices you have.

Who we are

Take the Space is the trading name of Jenny Williams BEM. For the purposes of data protection law, Jenny is the data controller for personal data collected through this website.

What data we collect

Through this website we may collect contact details that you choose to share, such as your name and email address when you complete the contact form or email Jenny directly, and basic technical information such as your IP address, browser type and pages visited, if analytics tools are used.

How we use your data

We use the personal data we collect to respond to enquiries you send, and to understand in aggregate how people are finding and using this website so it can be improved.

Legal basis for processing

We process your personal data on the basis of consent — when you choose to contact us and share your details — and legitimate interests for basic, privacy-respecting analytics that help understand how the site is used.

How long we keep your data

We keep personal data only for as long as it is needed for the purposes described above, or to meet legal or reporting requirements.

Who we share data with

Personal data collected through this website is not sold or shared with third parties for marketing. It may be processed by trusted service providers who support the running of the site, under appropriate data protection arrangements.

Your rights

Under data protection law, you may have the right to request access to your personal data, ask for corrections, request deletion, or object to certain types of processing. Contact Jenny at the address below.

Contact

Jenny Williams BEM
Email: jenny@takethespace.com

Changes to this policy

This privacy policy may be updated from time to time. The latest version will always be available on this page.

KEE to Inclusion™ Community

The ongoing structure for keeping your inclusion work live.

The KEE to Inclusion™ Community is the ongoing hosting, training and support structure for organisations that want inclusive practice to stay live after the initial engagement. It is where the work lives after Training + Reflection or a Delivery Plan.

Get in touch Take the free audit

Your organisation has its own secure space to hold the training, Delivery Plan, agreed priorities, actions, evidence and resources.

This means the work does not sit in one person’s inbox, disappear when staff leave, or have to be rebuilt every time new people join.

Why the Community exists

Most organisations do not lose inclusion work because people do not care.

They lose it because there is no structure for keeping hold of it.

A training session happens. People learn. A plan is written. Then staff move roles. New people join. Priorities shift. The person holding the work leaves. The organisation has to start again.

The KEE to Inclusion™ Community is designed to stop that pattern. It gives your organisation a place to hold the learning, induct new staff, return to agreed decisions and build the work over time.

What changes

From repeated training to compound learning.

Instead of paying to restart the same foundation work every year, your organisation can keep core learning available for induction, refreshers and team development.

Foundation training can be held in the portal. Delivery Plans can be accessed by staff, leaders and/or your internal working group. Agreed priorities and actions can be updated. Evidence can be gathered over time. New training sessions can be added as the organisation develops.

The work grows because it has somewhere to hold.

What the Community includes

One secure space for the work.

A GDPR-secure portal, built around your organisation’s context, priorities and Delivery Plan
Your Delivery Plan
Training + Reflection materials
Foundation: Introduction to EDI
Foundation: Introduction to Anti-Racist Practice in the cultural sector
Induction materials for new staff
Agreed organisational language
Priorities and actions
Board-ready evidence
Review notes
Resources and templates
Monthly training sessions on areas of inclusive practice
Access to relevant tools and guidance
Structured review and support, depending on tier

This is not a generic content library. Every organisation’s space is built around its own context, priorities and Delivery Plan.

Monthly training

How training becomes organisational memory.

As part of the Community, Take the Space provides regular training sessions on different areas of inclusive practice.

These sessions help organisations keep learning current without having to commission a new training programme each time. Topics may include governance, leadership, anti-racist practice, recruitment, visitor experience, language, public-facing practice, interpretation, access, staff culture and organisational accountability.

Over time, the organisation builds a body of learning that staff can return to. This is how training becomes organisational memory.

Three levels

Three ways to hold the work.

Foundation

For organisations that want to hold the work themselves.

Bespoke Delivery Plan, written by Jenny Williams, in Word format
Recommended next steps
No hosted portal
No monthly hosting fee

The starting point. Your Delivery Plan belongs to your organisation and can be used immediately for induction, board reporting and internal planning.

Get in touch about Foundation

Embedded

For organisations that want the work held in one secure place, with monthly training, diagnostic tools and core learning built in.

Everything in Foundation, plus:
GDPR-secure online portal, accessible to staff, leaders and/or your internal working group
Foundation: Introduction to EDI — pre-loaded and available for induction and staff development
Foundation: Introduction to Anti-Racist Practice in the cultural sector — pre-loaded and available for induction and staff development
Monthly training sessions — recorded and accessible to your whole team
Sector-specific diagnostic (arts or heritage) for ongoing organisational check-ins
Organisational data snapshot tool — build your own benchmark over time
Annual benchmark tool — track how inclusion is shifting year on year
Member rates on KEE to Inclusion cohort programmes when available

Your organisation does not have to start from scratch each time. Core training, diagnostic tools and your Delivery Plan are held in one secure space and available to your whole team.

Get in touch about Embedded

Partnership Programme

For organisations that want hosted infrastructure and ongoing support from Jenny.

Everything in Embedded, plus:
Regular contact with Jenny
Coaching and implementation support
Structured review sessions
Support for EDI groups, leadership or implementation leads
Bespoke sessions where agreed
Support to connect the work to business planning, KPIs and governance
Annual reflection on progress and priorities

For organisations that want the work actively supported, reviewed and developed over time.

Get in touch about the Partnership Programme

This is not a generic membership.

The KEE to Inclusion™ Community is not a course, a forum, or a generic membership. It is not access to content without context.

It is organisation-specific infrastructure for keeping inclusion work live, accessible and useful.

The point

The Community helps organisations stop paying to restart the same conversation. It holds what has already been agreed. It supports new people to understand the work. It gives leaders and boards a clearer record. It allows learning to build over time.

That is how inclusive practice becomes part of how the organisation works.

If you want your inclusion work to build rather than restart.

Get in touch to discuss which route is right for your organisation.

Get in touch Take the free audit